1. About these terms
This website and the Matsya Sathi app are owned and operated by Aqua Doctor Solutions ("ADS", "we", "us"), Kolkata, West Bengal, India. Matsya Sathi is a product of Aqua Doctor Solutions. By using the website, the app or our services, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use them.
2. Your Matsya Sathi account
- You must be 18 or older and give true, up-to-date information.
- You are responsible for your account and for keeping your phone and any OTP or password safe. Tell us at once if you think someone else has used your account.
- You can delete your account at any time from the account deletion page.
3. Advice and Doctor-on-Call
Our experts give advice on fish health, water quality and farm management in good faith, based on the photos, samples and information you give us. Results on a farm depend on many things we cannot control, such as weather, water, seed quality and how the advice is followed. Advice is not a guarantee of any harvest, yield or income. For serious disease outbreaks, a site visit or laboratory test may be needed. Always read the label and follow the dose given for medicines and chemicals.
4. Products and orders
- Product photos and details are for guidance. Prices, stock and delivery charges are confirmed by our team when you place an order.
- An order is accepted only when we confirm it. We may decline or cancel an order, for example if a product is out of stock, and will refund any amount you have paid for it.
- Delivery times depend on your location and are confirmed with your order.
- Check products when you receive them and tell us within 48 hours if anything is damaged, missing or wrong. Returns, replacements and refunds are handled as agreed at the time of sale and as required by law. Live seed and opened medicines, feed and chemicals cannot be returned unless they are faulty.
5. Fisheries insurance
ADS helps farmers apply for and claim fisheries insurance. The policy is issued by the insurance company, and its terms, premiums and claim decisions are set by that company. ADS does not guarantee that a claim will be approved.
6. Our content
The text, photos, videos, training and e-learning material, logos and the Matsya Sathi name and app belong to Aqua Doctor Solutions or are used with permission. Aqua Doctor Solutions® is a registered trademark. You may use the content for your own farming and learning, but you may not copy, sell or republish it without our written permission.
7. What you send us
When you send photos, videos or details of your farm, you allow ADS to use them to advise you and to improve our services. We will not publish photos that show you, your name or your farm's location without your permission.
8. Acceptable use
You agree not to:
- give false information or pretend to be someone else;
- use the website or app for anything illegal, harmful or misleading;
- try to break, overload or get unauthorised access to the website, the app or our systems;
- copy, resell or misuse our content, products or prices.
9. Limitation of liability
We work to keep the website and app accurate and available, but they are provided "as is" and may sometimes be unavailable or contain errors. To the extent the law allows, ADS is not responsible for indirect losses, such as loss of fish, crop, profit or data, arising from use of the website, the app or our advice. Our total liability for any product or service is limited to the amount you paid us for it. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.
The website and app may link to other websites, such as social media, government schemes or app stores. We are not responsible for their content or practices.
10. Ending your use
You can stop using our services and delete your account at any time. We may suspend or close an account that breaks these terms or the law.
11. Governing law
These terms are governed by the laws of India. Any dispute will be handled by the courts in Kolkata, West Bengal. We may update these terms from time to time; the new version will be posted on this page with a new effective date.
12. Contact
- Company
- Aqua Doctor Solutions
- Phone and WhatsApp
- +91 98754 02885
- Address
- Regus Horizon, Unit 1B - Horizon, 1005 Eastern Metropolitan Bypass, Level 1 & 3, Kolkata, West Bengal 700105
See also: Privacy Policy · Delete your Matsya Sathi account · About the Matsya Sathi app