Privacy Policy | Aqua Doctor Solutions and the Matsya Sathi app

Effective date: 5 October 2026

1. Who we are

This website and the Matsya Sathi mobile app are owned and operated by Aqua Doctor Solutions ("ADS", "we", "us"), Regus Horizon, Unit 1B - Horizon, 1005 Eastern Metropolitan Bypass, Level 1 & 3, Kolkata, West Bengal 700105, India. Matsya Sathi is a product of Aqua Doctor Solutions.

This policy applies to the website, the Matsya Sathi app, our Doctor-on-Call phone and WhatsApp service, and the enquiry and job application forms. By using any of them you agree to this policy. It is written to meet the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023.

2. Information we collect

Information you give us

Account and contact details: your name, mobile number, email address (optional) and village, block or district.
Farm and pond details: pond size, species and stocking, feeding, water quality readings and similar information you enter or tell us.
Photos, videos and messages of your fish, pond or water that you send for diagnosis or advice through the app, WhatsApp or phone.
Orders and deliveries: products you ask for, delivery address and order and payment records.
Insurance details you give us when you ask for help with fisheries insurance.
Job applications: your CV and the details in the careers form.

Information collected automatically

In the app: device model, operating system version, app version, crash reports and how you use the app's features.
Location: only if you allow the location permission, to show services, advice and suppliers near your farm.
On the website: our hosting provider records standard server logs (such as IP address, browser and pages visited) for security. A visitor counter keeps a single total number of visits; it does not identify you. The site uses no advertising or tracking cookies. Fonts are loaded from Google Fonts, which receives your IP address.

We do not collect more than we need for the services you use. Giving some information is optional, but without it some features (for example, delivery or a consultation) may not work.

3. App permissions

The Matsya Sathi app asks for permissions only when a feature needs them. You can turn any of them off in your phone's settings at any time.

Camera and photos: to take or choose photos and videos of your fish or pond to send for advice.
Location: to find services and advice for your area.
Notifications: to send consultation replies, order updates and farming alerts.

4. How we use your information

To create and manage your Matsya Sathi account and verify your mobile number.
To give Doctor-on-Call advice, fish health diagnosis and consultancy.
To take, deliver and support your orders for seed, feed, medicines, test kits and equipment.
To provide e-learning, training and market linkage services.
To help you apply for and claim fisheries insurance, when you ask us to.
To reply to enquiries and job applications.
To send service messages and, if you agree, information about new products, training and schemes. You can opt out at any time.
To keep our services secure, fix problems and improve them, and to meet legal requirements.

We do not sell your personal information. We share it only when needed to provide our services:

Delivery and logistics partners, to deliver your orders.
Insurance companies, only when you ask us to help with a policy or claim.
Payment providers, to process payments you make.
Technology providers that host the website and app, send SMS or OTP messages and store data for us. They may use your data only to provide that service.
Government or authorities, when the law requires it, or to protect the rights and safety of users and ADS.

We may use photos and farm data with names and contact details removed for training, research and awareness about fish health.

6. Storage and security

Your information is stored on secure servers, sent over encrypted connections (HTTPS) and can be seen only by staff who need it to serve you. No system is completely secure, but we take reasonable security practices and procedures to protect your data, and we will inform you and the authorities of a data breach as the law requires.

7. How long we keep it

We keep your information while your account is active or while we are serving you. When you delete your account, we delete or anonymise your personal information within 30 days, except records we must keep by law, such as invoices and tax records (usually up to 8 years) and insurance records required by the insurer. Details are on the account deletion page.

8. Your rights

You can ask us to:

tell you what personal information we hold about you and how we use it;
correct or update information that is wrong or incomplete;
delete your information or your account;
withdraw your consent, for example to promotional messages;
nominate another person to use these rights for you if you die or cannot act.

To use any of these rights, contact us using the details below. We will reply within 30 days.

9. Deleting your Matsya Sathi account

You can ask us to delete your Matsya Sathi account and the data linked to it at any time, even if the app is no longer installed. Use the form on the Delete your Matsya Sathi account page, or email or WhatsApp us from your registered mobile number.

10. Children

Our website and the Matsya Sathi app are meant for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The new version will be posted on this page with a new effective date. If the changes are important, we will also tell you in the app.

12. Contact and grievances

For questions, requests or complaints about your personal information, contact our Grievance Officer:

Grievance Officer: Aqua Doctor Solutions
Email: aquadoctorsolutions19@gmail.com
Phone and WhatsApp: +91 98754 02885
Address: Regus Horizon, Unit 1B - Horizon, 1005 Eastern Metropolitan Bypass, Level 1 & 3, Kolkata, West Bengal 700105

We will acknowledge your complaint within 48 hours and resolve it within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.